 Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Ok, right then...
Iv now been in touch with paypal and it turns out that due to my complaint that i filed against them, they have decided to freeze this companies account. I was told its likely that this company can see that i have paid but cannot access anything on their account. She rekons they have claimed that i have not paid, to save embarassment!!!
Its just a case of going through the motions with PayPal now - so it could take a month before i get my money back!
Well at least my @se is covered if i need to take things to court. Trading standards have a record of the incident, PayPal, and i also have my corrispondence from/to them.....
Iv now been in touch with paypal and it turns out that due to my complaint that i filed against them, they have decided to freeze this companies account. I was told its likely that this company can see that i have paid but cannot access anything on their account. She rekons they have claimed that i have not paid, to save embarassment!!!
Its just a case of going through the motions with PayPal now - so it could take a month before i get my money back!
Well at least my @se is covered if i need to take things to court. Trading standards have a record of the incident, PayPal, and i also have my corrispondence from/to them.....
 Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 1,880
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It seems so silly!! they could have avoided all this in the first place by not only keeping their website up to date, and refunding your money!!
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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i know Sam - You just couldnt make this cr@p up!!!
Its sheer greediness on their behalf i think!
Its sheer greediness on their behalf i think!
 Admin Team
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Join Date: Sep 2007
Location: South Wales, UK
Posts: 15,385
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Sounds great K 
I would however be inclined to change to this:
Go get em!! 
I would however be inclined to change to this:
Quote:
Nearly an hour later I was sent my original order confirmation form. Not once but twice, within the hour. At this point I contacted the manager. He was extremely rude and unhelpful, and proceeded to argue the matter with me for half an hour. He continually talked over me, persistently refused to listen and at one point he hung up on me.
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Kit 1 Nikon D300 Nikon 55-200mm VR |
Kit 2 Nikon D40 Nikon 18-55mm |
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My Compact/P&S: Panasonic Lumix TZ7 |
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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TY Azz - its been sent this morning 
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I plan to eat them alive!
...I plan to eat them alive!
 Member
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Join Date: Nov 2007
Location: Shropshire UK
Posts: 76
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Hi K :o)
A superbly constructed letter. If they don't respond properly to that you could also try contacting the local Trading Standards office. The people who run the Cheshire branch love to get their teeth into companies like that, and successful prosecutions are a good career move for them! If you really want to get 'em going, send it all to BBC Watchdog too LOL!
Hey I love that shooting smiley above!!
A superbly constructed letter. If they don't respond properly to that you could also try contacting the local Trading Standards office. The people who run the Cheshire branch love to get their teeth into companies like that, and successful prosecutions are a good career move for them! If you really want to get 'em going, send it all to BBC Watchdog too LOL!
Hey I love that shooting smiley above!!
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Kit 1 Kodak DCS ProSLR/n Nikon 28-200mm AF ED f/35-5.6G (IF) Nikon 24-85 AF ED f/35-4.5G (IF) |
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Senior Member
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Join Date: Sep 2007
Location: UK
Posts: 4,033
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Quote:
Originally Posted by Nick
Hi K :o)
A superbly constructed letter. If they don't respond properly to that you could also try contacting the local Trading Standards office. The people who run the Cheshire branch love to get their teeth into companies like that, and successful prosecutions are a good career move for them! If you really want to get 'em going, send it all to BBC Watchdog too LOL!
Hey I love that shooting smiley above!!
A superbly constructed letter. If they don't respond properly to that you could also try contacting the local Trading Standards office. The people who run the Cheshire branch love to get their teeth into companies like that, and successful prosecutions are a good career move for them! If you really want to get 'em going, send it all to BBC Watchdog too LOL!
Hey I love that shooting smiley above!!
They actually put me through to the Cheshire one and they were fab and very helpful. I did contemplate WatchDog.....maybe i should drag them through the mud a little more!!
 Senior Member
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Join Date: Sep 2007
Location: Kent, UK
Posts: 319
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You kick some @ss girl |
Junior Member
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Join Date: Jan 2008
Location: Somerset, UK
Posts: 1
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I have also had a problem with these people. On 3rd December I ordered a backdrop with lights etc and did not recieve my order for 2 weeks. When it did turn up the backdrop was not there. I have phoned them about 10 times since then, they keep saying it was out of stock, but promising a time it will come by. It has shown as in stock on the website all of this time. They have three times said the UK call centre will call back and they haven't. They are continually rude and talk over me. They have offered me a 5% discount next time, but I will never be using them again so this is no good. Last week they agreed if it wasn't here by tues then I could have a refund, but today wouldn't even talk to me. I don't really want to send the rest back though. Does anyone know my rights in this situation?
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Senior Member
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Join Date: Sep 2007
Location: east sussex
Posts: 3,484
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Why not post the name of the company so others on here will not trade with them.
Bazza
Bazza