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Senior Member
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Join Date: Sep 2007
Location: east sussex
Posts: 3,484
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Conned by leading Uk retailer
Saturday 28 march 2009 I bought what I was lead to believe was a brand new Nikon D300 from a well known national retail outlet in the UK
On checking The camera didn't have the last upgrade from Nikon back in Sept 2008 and my first photo showed the camera already had taken 1800 photos.
Looks as if it is an ex demo model.
The sales assistant said the box he had opened so he could charge up the battery which obviously was incorrect
So I have lodged a formal complaint to their head office this evening about their outlets selling second hand gear as new. so now I wait for their reply.
bazza
On checking The camera didn't have the last upgrade from Nikon back in Sept 2008 and my first photo showed the camera already had taken 1800 photos.
Looks as if it is an ex demo model.
The sales assistant said the box he had opened so he could charge up the battery which obviously was incorrect
So I have lodged a formal complaint to their head office this evening about their outlets selling second hand gear as new. so now I wait for their reply.
bazza
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Senior Member
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Join Date: Mar 2008
Location: uk/usa
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Which retailer was it Bazza?
Hope you get it sorted soon, I would take it back and demand a new one
if you paid for a brand new one, then that is what you should get. I thought Demo models had to be sold as such
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Hope you get it sorted soon, I would take it back and demand a new one
if you paid for a brand new one, then that is what you should get. I thought Demo models had to be sold as such
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Senior Member
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Join Date: Sep 2007
Location: east sussex
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MS I have pm'd you
Oh yes they will have to replace it with new . You know what I can be like on the boards, you havn't seen me in action in real life, calm at first to give them a chance, then all hell will break loose over them
Bazza
Oh yes they will have to replace it with new . You know what I can be like on the boards, you havn't seen me in action in real life, calm at first to give them a chance, then all hell will break loose over them
Bazza
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Senior Member
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Join Date: Mar 2008
Location: uk/usa
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Hope they replace it quickly and do lots of grovelling
xxx
xxx
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Join Date: Jan 2008
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That happened to me a while back when I bought an external hard drive, I took it back and they replaced it immediately - but it still cost me time and fuel to take it back there which should`nt have been necessary. I went to the same staff member who had handed it to me the day before, as soon as I got it out of the bag it was obvious he knew full well it was`nt brand new 
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Kit 1 Nikon D40 lens has packed in after only a couple of months, Bennetts so far refuse to replace it dead kapputt fallen apart Nikon 18-55mm Tamron AF 70-300 |
Other Kit View my profile to see my other kit! |
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My Compact/P&S: Kodak C623 |
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I would have taken it back straight away Bazza and demanded a refund or replacement for a new one there and then.
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Kit 1 Nikon D300 Nikon 55-200mm VR |
Kit 2 Nikon D40 Nikon 18-55mm |
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My Compact/P&S: Panasonic Lumix TZ7 |
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Join Date: Aug 2008
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Sorry to hear that Bazza. Did you pay full retail price Bazza or was it a one off discounted 'last one or similar'?
Not sure about the firmware but it would depend on manufacture date or policy. I have bought some computer/hifi/video stuff and some manufacturers leave you to sort your own firmware upgrades. I have always found places like Jessops and Currys to be totally upfront about discounted models but with reasonable savings. If it had been me my starting point would have been back at the shop and sort it from there. I'm guessing a simple swop won't recompense you?
Not sure about the firmware but it would depend on manufacture date or policy. I have bought some computer/hifi/video stuff and some manufacturers leave you to sort your own firmware upgrades. I have always found places like Jessops and Currys to be totally upfront about discounted models but with reasonable savings. If it had been me my starting point would have been back at the shop and sort it from there. I'm guessing a simple swop won't recompense you?
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Senior Member
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Join Date: Sep 2007
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BC
I paid for a new camera and paid the asking price for new. it is still advertised on their web site being sold as new
http://www.jessops.com/online.store/...px?SkuId=67047
I paid for a new camera and paid the asking price for new. it is still advertised on their web site being sold as new
http://www.jessops.com/online.store/...px?SkuId=67047
 Fondly Remembered
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Join Date: Sep 2007
Location: Perthshire Scotland
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I know of this happening in lots of cases with digital cameras Bazza but 1800 is more than you would expect.
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Kit 1 Canon 1D Mark 3 Canon EF 17-40mm f/4 L USM Canon EF 24-105mm f/4 L IS USM Canon EF 100-400mm f/4.5-5.6 L IS USM Canon EF 50mm f/1.8 II |
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Taken the camera back and after they checked out the pictures on the DVD I took only 24 hours of the purchase, they had to agree that the camera had been used. Their excuse was that the camera had come from another Jessops shop and didn't know any of the history of the camera.
So they are getting another camera couriered from a shop in Wolverhampton but havn't offered compensation, even though it is going to cost me another £5 to alter the serial number on the insurance policy.
So it will be the 3rd trip plus car park charges on top of the £5. I hate Jessops
Bazza
So they are getting another camera couriered from a shop in Wolverhampton but havn't offered compensation, even though it is going to cost me another £5 to alter the serial number on the insurance policy.
So it will be the 3rd trip plus car park charges on top of the £5. I hate Jessops
Bazza