My daughters photos have "disappeared off her camera" please help?

My daughter has just phoned and is very upset as all her Boston and New York photos have "disappeared" off her camera. I am waiting to hear whether the camera is displaying "no images" or if she can see them on a friends camera.

I just thought while I was waiting I would ask if anyone on here has a similar experience? If so what did you do to retrieve the images? These are images from her school trip,a once in a lifetime experience.

It is a canon Ixus 80I which we have had no problems with previously.

If she is there now I'd suggest go buy a new card and sort out the old one on return.

The worst thing she can do is start playing with the card, formatting it or taking more pictures on top of deleted files. On return there are several bits of software to recover files that are deleted or even formatted cards, but not once they are overwritten by new data.

Thanks.I will text her now.

Ok, I have spoken to her. She has taken 33 photos today and they are the only ones showing up on her camera. She has tried her card in a friends camera and gets the same results. She is absolutely certain that she did not erase the pictures so I am njot sure how they can just vanish. I have told her not to take any more photos,but it is unlikely she will be able to get anew card as they are not going to any shops. I think she is going to have to rely on getting copies from friends on her return....

Blackcloud,can you send me links to the software we might need on her return to try to retrieve the images off the card?

How miserable for her! I hope the images can be retrieved

xx

I'd do what BC says too - get a new card, but get one that comes with free data recovery software (I think my sandisk one did) then you can use that to try and recover data from the old card

Otherwise I think you can download it from their website anyway.. think this is it: http://www.lc-tech.com/rescuepro/

Azz will that software run on all memory cards or only the Sandisk/Sandisk extreme ones. can I also ask what the difference is between a normal sandisk card and an extreme one before I order her a new one ?

Extreme are usually faster/better performance.

I haven't used the software myself, but I would think it would work on any card

What a shame. Karen said something earlier on about it.

Not much more to add over what's been said already. Get her to pop it in a safe place and have a look at it once it's home.

One of her friends didn't mess around with her camera did they? Only that happened to my sister - she was on holiday and her friend managed to deleted all the photos.

I hope you do manage to retrieve them